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storefront of soleus massage in johnson city tn

2106 W Mountcastle Dr Ste 3 Johnson City TN 37604 contact@soleusmassage.com 423.232.SOLE (7653)

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Policies

  • All appointments need to be secured by credit card. This number is kept on file to be charged in the following cancellation situations:
    • Cancellation the day of is charged 50% of the service fee.
    • No call/no show is charged 100% of the service fee.
  • Members can choose to use prepaid visits for cancellation fees.
  • Appointments must be cancelled online or by calling our studio. We cannot accept cancellation requests via text, email or social media messaging. 
  • Please arrive 15 minutes early for your first appointment so you can have time to fill out new client paperwork and make sure to arrive a bit early on subsequent visits.
  • We cannot extend appointments or downgrade session times for late arrivals.
  • As a courtesy our system automatically sends email and text appointment reminders. Please note that you are still responsible for keeping up with your appointment information if this system malfunctions.
  • We love children! However, we strive to provide a quiet environment for our clients and do not provide childcare. Please make arrangements for young children prior to your visit. Children receiving massage are to be accompanied by a parent or guardian.
  • Clients under 18 must have signature of parent or guardian to receive massage and float services.
  • Halotherapy and Sauna age requirement is 18.
  • Pregnant ladies can book services after completing the first trimester of pregnancy.
  • Clients with recent surgeries or injuries will need a Doctor’s approval, before booking services.

Business Hours

Front Desk Hours

  • Mon-Tue-Sat  10:45 – 5:30
  • Wed-Thu-Fri    8:15 – 7:45
  • Sunday          10:45 – 5:30

Massage Hours

(First & Last Appointment Times)

  • Mon-Tue-Sat  11:00 – 5:30
  • Wed-Thu-Fri   8:30 – 7:45
  • Sunday         11:00 – 4:00

Lunch

(Studio Closed For Lunch)

  • Mon-Tue-Sat    2:00-2:30
  • Wed- Thu-Fri   11:00-11:30, 5:15-5:45
  • Sunday           2:00 – 2:30